Privacy Policy

Mana Concrete LLC ("Mana Concrete," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to manaconcretellc.com and to any communication you have with us by phone, text message or email.

1. Information We Collect

Information you provide to us

• Contact information: your name, phone number, email address and service address.
• Project information: the type of work you are requesting, property details, photos you choose to send us, and any notes you include in a request.
• Communication records: the content of text messages, emails and phone calls between you and Mana Concrete, including calls that may be handled by an automated or AI voice assistant.
• Consent records: the date, time and method by which you agreed to receive communications from us.

Information collected automatically

• Basic technical data such as IP address, browser type, device type and pages viewed, collected through standard web analytics.

We do not collect Social Security numbers, government identification numbers or payment card numbers through this website.

2. How We Use Your Information

• To respond to your request for a free estimate and to prepare a quote.
• To schedule, confirm and remind you of on-site visits and project work.
• To send you project status updates while work is in progress.
• To send you promotional offers about our services, but only if you separately agreed to receive marketing messages.
• To answer your questions and provide customer support.
• To keep records required for our business, insurance and licensing obligations.

3. Text Messaging and Mobile Information

If you provide your mobile number and give consent, Mana Concrete LLC may send you text messages related to your estimate, your appointment, your project, and, where you have separately agreed, promotional offers.

• Consent to receive text messages is never a condition of purchasing any product or service from us.
• Message frequency varies based on your project and your interaction with us.
• Message and data rates may apply, depending on your mobile carrier plan.
• You may cancel at any time by replying STOP to any message from us. You will receive one confirmation message and then no further messages.
• Reply HELP to any message, or contact us using the details in Section 9, for assistance.
• Carriers are not liable for delayed or undelivered messages.

Full details of our messaging program are available in our SMS Terms of Service.

4. Automated and AI-Assisted Calls

Mana Concrete LLC may contact you by telephone using automated dialing technology, pre-recorded messages, or an artificial intelligence voice assistant, where you have consented to receive calls. These calls are used to respond to estimate requests, schedule visits and follow up on open quotes. You may ask to be removed from our calling list at any time during a call or by contacting us directly.

5. How We Share Information

We do not sell, rent or trade your personal information. We do not share your information with third parties or affiliates for their own marketing or promotional purposes.

We share information only in these limited situations:

• Service providers: vendors who operate our website, customer relationship management system, telephone and messaging platform, strictly so they can provide those services to us. They are not permitted to use your information for their own purposes.
• Legal requirements: when required by law, subpoena, court order or to protect our legal rights.
• Business transfer: in connection with a merger, acquisition or sale of assets, subject to the same protections described here.

Mana Concrete LLC is not affiliated with any lead-generation company, and we do not purchase, rent or acquire phone number lists from third parties.

6. Data Retention

We keep your information for as long as needed to provide our services, to comply with our legal, tax and insurance obligations, and to maintain records of consent. Consent and opt-out records are retained for at least four years, as required for compliance purposes.

7. Security

We use reasonable administrative, technical and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• Text messages: reply STOP to any message to opt out at any time.
• Phone calls: ask to be placed on our internal do-not-call list.
• Email: use the unsubscribe link or contact us directly.
• Access, correction and deletion: you may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by contacting us at the address below. We will respond within the time required by applicable law.

9. Children's Privacy

Our services are directed to homeowners and property owners. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected such information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be posted on this page before they take effect.

11. Contact Us

If you have questions about this Privacy Policy or about how we handle your information, contact us: